How DANA and QRIS Data Are Used
We collect the details needed to create and protect your account, including your contact details, phone verification result, sign-in events, device signals and support messages. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we receive transaction references and status details needed
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to match a wallet or bank record with your account. We use these records to show payment status, investigate a stalled receipt, prevent unauthorised access and respond to your requests. Cookies may keep a session active and help us recognise unusual sign-in behaviour; you can manage
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cookies through your browser settings, although some account functions may then require another sign-in. We retain records for as long as needed for these purposes, security checks and legal duties where local law permits, then remove or anonymise them through our internal process. We do not
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ask for your wallet PIN in our support path.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.